OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
Loan Recovery Agent
- Plan a course of action to recover outstanding payments.
- Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
- Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
- Listen actively to customers and ensure conversation is collection-driven.
- Advise customers on their payment options and best methods of payment.
- Properly document information from the conversation.
- Negotiate payoff deadlines or payment plans.
- Create trust relationships with debtors when possible to avoid future issues.
REQUIREMENTS
- Excellent Communication Skill
- Must be able to speak Hausa
- Computer Literate
- Fluent in English Language
Deadline: Dec 31, 2024
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