MetroHealth HMO Limited is a Health Maintenance Organization which has been established with the objective of becoming the HMO of choice for corporate entities and all subscribing enrolees, who want good quality healthcare accessed through a technology enabled platform that will enhance the whole customer experience. The platform has been configured towards administering efficient patient centred services.
We are recruiting to fill the position below:
Job Title: Registered Nurse – Call Center Executive
Location: Lagos
Employment Type: Full-time
Job Description
The ideal candidate will:
- Obtain client information by answering telephone calls; interviewing clients and prospects; verifying information.
- Determine eligibility by reviewing enrolee/client database for information.
- Inform subscribers, clients and providers by explaining procedures; answering questions; providing information.
- Maintain communication equipment by reporting problems.
- Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplish sales and organization mission by completing related results as needed.
Qualifications
- B.Sc. in Nursing Science, Staff Nurse or Staff Nursed / Midwife post NYSC where applicable.
Set Skills Required:
- Excellent Communication Skills Across Channels
- Phone Skills
- Listening
- Data Entry Skills
- People Skills
- Informing
- Customer Focus
- Customer Service
- Attention to Detail
- Professionalism
- Multi-tasking.
Application Closing Date
30th December, 2022.
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