Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Customer Service Executive (CSE)
Locations: Mainland and Island, Lagos
Employment Type: Full-time
Sector: Telecommunication
Job Responsibilities
- Manage large amounts of incoming phone calls and generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Qualifications / Requirements
- HND / B.Sc in related field.
- 0 – 2 years proven experience as a Customer Support or Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
6th January, 2023.
The post Customer Service Executive (CSE) at Ascentech Services Limited – 2 Openings appeared first on Jobs in Nigeria - http://jobsinnigeria.careers.
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